Refund policy
Return & Refund Policy
At Velqora Jewels, we want you to love every piece you receive. If for any reason you're not completely satisfied, we’re here to help.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- It must be returned with original packaging and tags intact
- Proof of purchase (order confirmation) is required
- Return requests must be raised within the specified timeframe
2. Return Timeframe
- You can request a return within [7 DAYS] of receiving your order
- Requests made after this period may not be accepted
To initiate a return, please contact us at [velqora.brand@gmail.com]
3. Refund Process & Timing
- Once we receive and inspect your return, we will notify you of the approval status
- If approved, your refund will be processed within [5-10 working days]
- The amount will be credited to your original payment method
4. Exchange Options
- We offer exchanges for items that are defective, damaged, or incorrect
- Exchanges are subject to product availability
- To request an exchange, email us at [velqora.brand@gmail.com]
5. Damaged or Defective Products
- If you receive a damaged or defective item, please contact us within [3 days] of delivery
- Share clear images/videos of the issue for quick resolution
- We will arrange a replacement or full refund at no extra cost
6. Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or worn
- Products without original packaging
- Items purchased during final sale or special promotions (if applicable)
- Gift cards (if applicable)
7. Return Shipping Costs
- Customers are responsible for return shipping charges, unless the item is defective or incorrect
- Shipping charges are non-refundable
💛 Our Promise
We are committed to providing high-quality, anti-tarnish jewellery and a smooth shopping experience. If you ever face an issue, our team is always here to assist you with care and transparency.